Q and A
Art Work Questions
Q: Who does your art work?
A: Faith Varvara does all the art work for our sweaters, pins, stickers, tote bags and pillows, plush... We do not purchase pre-made designs. You can see her concept art on her Instagram site @faithvarvara
Q: Do you take art suggestions?
A: Of course we love getting suggestions. We also love to see your comments on any of our art concepts. Look to @faithvarvara. Your likes and comments help us decide what and how we will produce our products.
Q: Do you use social media?
A: Yes!!! You can follow us on Instagram @faithvarvara and @trendy_not or @bumbleberryhollows. Be sure to follow so you can see any of the concept art that Faith is creating and to get information on pre-order, Kickstarters, Pop-ups, Collaboration and more. This is also a great place to find out what conventions will will be attending.
Q: Bootleg and Fan Art
A: We now sell wholesale and License our brand Bumbleberry Hollows. If you see our product out there and are not sure if it is bootleg feel free to contact us. We do NOT sell on AliExpress, Amazon, Temu, Shein. Please let us know if you see any of our products on these sites. Bootleg hurt everyone, please report and do not purchase.
A: We love Fan Art. Please do not sell it and please do not take credit for its original creation. Any fan art should have original credit given to Trendy Not or Faith Varvara.
Merchandise Questions:
Q: Is the plush your own creation?
A: Yes. We design our own plush.
Payment Questions
Q: My credit card does not work, why?
A: Our security protocol is very high on credit cards to safe guard our customers. The “Billed To” information must be the same as what is on your credit card statements. Common issues are incorrect address or postal/zip codes.
Q: Do I have to give my email and phone number?
A: Yes. We need this information for shipping.
Shipping Questions
Q: Where do you ship too:
A: We ship anywhere in Canada the USA and *Worldwide. (*If you are making a purchase but your country is not represented in our shipping please contact us and we can provide you with a custom quote.)
Q: How long will it take to get my purchase?
A: Normally an estimated delivery time will be provided when you check your tracking number on Canada Post. These dates are subject to change when unforeseen circumstances happen. Ex. Weather, High volume time such as Christmas, postal strikes, pandemics, boarder closures. For our US and international customers please keep in mind that your package needs to pass through customs and this can slow your delivery down.
UK and Australia is taking longer than expected
Q: How much does shipping cost?
A: Shipping prices will depend on where your purchase is going. When you provide your address in the “Cart” shipping options will be created for you to choose from.
Q: Do I have to pay Customs charges?
A: If you live in Canada you do not have to pay custom charges. Anyone living outside of Canada may have to pay any additional charges occurred by their customs agency. These charges will depend on product bought, state and federal tax laws and Duty and Tariff charges implemented by the US government. Please see Customs Guidelines for more information (https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info)
Q: Addresses
A: Make sure your shipping address is correct. It has to have all the information including phone number. If your package is sent back to us due to incorrect address you will have to pay for shipping again to have it sent back out. Please do not write funny quotes or messages in your addresses. We do not check the address to see if it is correct. Don't forget if you live in an apartment or town houses to put your full address down. If you are not sure if your address is correct check your utility bill or a credit card bill for help
Please feel free to contact us if you have any other questions: customerservice@trendynot.info